FAQ

Questions about all three products.

Straight answers about Rilt CRM, Voice Agent and AICall. Cannot find yours? Ask us.

About Rilt AI

What is Rilt AI?
Rilt AI is the company behind three products for customer conversations: Rilt CRM, Voice Agent and AICall. Each runs on its own address and can be used on its own.
Do I have to use all three products?
No. Most teams start with one. The CRM keeps relationships and money in order, Voice Agent handles calls, and AICall is the platform for building and monitoring voice agents on your own lines.
Do the products share data?
Each product has its own workspace and its own records today. If you want them working side by side, tell us how you plan to use them on the contact page.
Do I need my own phone provider?
For the voice products, yes. You bring service from your own carrier or phone system, so you keep your numbers and your rates.
How much does it cost?
It depends on the product and the size of your team. Tell us what you need on the contact page and we will reply with options.
Is my data kept separate from other customers?
Yes. Each organization has its own workspace, roles and data controls.

Rilt CRM questions

What is Rilt CRM?
A CRM for customer conversations. It covers leads, deals, quotations, invoices, contracts, tickets, projects, HR, accounting and a point of sale, with an AI assistant on top.
Can anyone create an account?
No. Access is limited to the addresses and domains the workspace owner allows. If you cannot register, ask the owner of your workspace.
Does the AI assistant need setup?
Yes. It stays off until the workspace adds its own AI key. Once on, it runs when you click, plus a daily sweep that scores new leads. Every run is logged.
Which currency does it use?
Dirhams are the main currency. Records can carry another currency, and totals convert at the exchange rates the workspace sets. USD is pegged at 3.6725.
Does it handle e-invoicing?
Tax invoices carry the ZATCA phase 1 QR code, and a phase 2 document chain can be generated for SAR invoices. Signing and sending to ZATCA need your own certificate.
Can I get my data out?
Yes. Leads, deals, invoices and the accounting overview export to CSV, and invoices and quotations download as PDF.

Voice Agent questions

What is Voice Agent?
Rilt Voice Agent is an AI voice agent for real phone calls. It answers and places calls, holds the conversation, and returns what it learned as structured data.
Do I need my own Twilio account?
Yes. Voice Agent runs on your Twilio account and your model keys, so you keep your numbers and your rates.
What data can it extract?
You decide. Describe what should be pulled out of each call, for example the caller's intent, a booked time or the outcome, and it is returned as structured fields.
How is it different from AICall?
Voice Agent is built around one agent doing one clear job. AICall is the wider platform with a visual flow builder, campaigns, number routing and live monitoring.

AICall questions

What is AICall?
AICall is a workspace for building AI voice agents, connecting them to your phone lines and monitoring every call.
Do I need my own phone provider?
Yes. You bring service from your own carrier or phone system, so you keep your numbers and your rates.
Which AI models can I use?
Speech, language and voice models from leading providers, using your own keys, with a guided setup for each.
Is my data kept separate from other customers?
Yes. Each organization has its own workspace, roles and data controls.
Can I try an agent before it takes real calls?
Yes. Test it by voice or chat in your browser, then publish.

Put every conversation in motion.

Start with the product you need today. Add the others when you are ready.